OPERATIONS

  • Staffing guides
  • Organizational charts
  • Standard operating procedures
  • Space utilization
  • Developing core staffing schedules
  • Set-up & configuration of software
  • Scheduling based on business demands
  • Office organization
  • OSHA & HIPPA compliance
  • Vendor recommendations & negotiations


HUMAN RESOURCES

  • Development of interview process
  • Hands-on interview screening
  • Staff recruitment
  • Payroll procedures
  • Employee performance measures
  • Inter-department relations
  • Temporary on-site management
  • Wage & compensation structure
  • Job description


MARKETING

  • Brand development
  • Image development
  • Collateral development
  • Media advertising
  • Promotion plans
  • Graphic & logo design
  • Website development
  • Public relations
  • Event planning
  • Private labeling
  • Tradmarking
  • Social networking

BUSINESS DEVELOPMENT

  • Business plan review
  • Concept development
  • Marker research & demographics
  • Product & service menu
  • Financial planning & pricing analysis
  • Equipment specifications
  • Price negotiations
  • Product & service development
  • Retail planning
  • On-site pre-opening assistance
  • Staff development


TRAINING

  • Development & coordination of training
  • guidleins and manuals
  • Guest service standards
  • Front desk protocol
  • Telephone etiquette
  • Retail and pre-booking strategies
  • Signature service training
  • Handling difficult situations
  • Rapport building
  • Addressing difficult topics
  • Professionalism
  • Customer service


SALES

  • Retail planning and merchandising
  • Staff incentive programs
  • Client referral & reward programs
  • Goals & quotas
  • Up sell / Cross sell
  • Team motivation
  • SPIFS
  • Commission & Bonus structures